The Strawberry Store, LLC
We have been approved by the Delaware Department of Agriculture as a screened facility as a part of the Japanese Beetle quarantine. We can ship potted plants to all domestic states except any noted in the product description page. This information is subject to change due to changes in restrictions and interpretations. If changes are necessary to your order you will be notified.
WE CANNOT SHIP PLANTS OUTSIDE THE U.S. We ship plants via the USPS by priority mail and occassionally by express mail. We have found priority mail to be reliable and the most economical method of getting plants to our customers in a reasonable amount of time. We try to use flat rate shipping because the rates are the same anywhere in the U.S. and weight is not a factor.
Shipping charges are based on the order total. We have found this to be more reliable and a better value for the customer than other types of shipping systems.
Upon special request we can ship with other carriers. Our local UPS office will not accept plants so there may be an additional charge to take packages to a UPS office. The Fed-Ex office is some distance so an addiional charge may apply for both of these carriers. Please check with us before ordering if you require a shipper other than USPS. Other carriers are frequently used when a customer has an account with that carrier. There usually is no extra charge for using other carriers but that policy is subject to change.
We cannot accept returns. There is no way to know how the plants or seeds were handled after we shipped them and we do not know whether the products were treated with pesticides or exposed to pests that we do not want introduced to our stock. In addition, customers generally do not have licenses to ship plant material which would make it difficult if not impossible to return the package.
If you receive a shipment that has been damaged, immediately notify the carrier, take pictures and report the situation to us so we can file a claim with the carrier. We will not reship the order nor give a refund.
We charge a nominal fee of $5.00 per order to all orders to cover packaging. This fee is included in the shipping charges that are calculated at checkout. We spend a lot of time packaging plant orders. This process also requires supplies that can be costly. These fees are an attempt to cover some of the excess labor and materials needed to insure that the plants do not get dislodged from their cells/containers. The methods we currently use to package plants have reduced damaged shipments to a rarity though they still occur much to our dismay.