SHIPPING POLICY
We ship seeds via First Class USPS mail domestically and First Class International mail. We ship plants via the USPS by priority mail and occassionally by express mail. We have found priority mail to be reliable and the most economical method of getting plants to our customers in a reasonable amount of time. We try to use flat rate shipping because the rates are the same anywhere in the U.S. and weight is not a factor.
The USPS shipping module is installed on the shopping cart. This module uses pre-entered product weights to get a shipping cost for your zone. We will try to use flat rate priority shipping to save you some money, especially for zones in the Western U.S. If we can save you some money we will attempt to refund the difference if it exceeds $5.00. Refunds are not always possible due to restrictions by credit card companies and PayPal limitations (i.e. refunds cannot be given on sales older than 90 days).
Upon special request we can ship with other carriers. Other carriers are frequently used when a customer has an account with that carrier. There usually is no extra charge for using other carriers but that policy is subject to change.
Damaged Shipments:
If you receive a shipment that has been damaged, immediately notify the carrier, take pictures and report the situation to us so we can file a claim with the carrier. We will not reship the order nor give a refund.Handling Charges: We charge a nominal fee of $5.00 to all orders to cover special handling and packaging. We spend a lot of time packaging plant orders. This process also requires supplies that can be costly. These fees are an attempt to cover some of the excess labor and materials needed to insure that the plants do not get dislodged from their cells/containers. The methods we currently use to package plants have reduced damaged shipments to a rarity though they still occur much to our dismay.![The Strawberry Store :: The Berries of Kings [home link] The Strawberry Store :: The Berries of Kings [home link]](includes/templates/classic/images/logo.gif)



