The Strawberry Store, LLC
Due to Japanese Beetle restrictions we cannot ship potted plants to certain states during certain periods of the year. Notations have been made for specific products and the states that they cannot be shipped to. This information is subject to change due to changes in restrictions and interpretations. If changes are necessary to your order you will be notified.
WE CANNOT SHIP PLANTS OUTSIDE THE U.S. We ship plants via the USPS by priority mail and occassionally by express mail. We have found priority mail to be reliable and the most economical method of getting plants to our customers in a reasonable amount of time. We try to use flat rate shipping because the rates are the same anywhere in the U.S. and weight is not a factor.
The USPS shipping module is installed on the shopping cart. This module uses pre-entered product weights to get a shipping cost for your zone. Actual weights may differ due to water content of the soil and the size of the plants. We will try to use flat rate priority shipping to save you some money.
Upon special request we can ship with other carriers. Other carriers are frequently used when a customer has an account with that carrier. There usually is no extra charge for using other carriers but that policy is subject to change.
We cannot accept returns. There is no way to know how the plants or seeds were handled after we shipped them and we do not know whether the products were treated with pesticides or exposed to pests that we do not want introduced to our stock. In addition, customers generally do not have licenses to ship plant material which would make it difficult if not impossible to return the package.
Damaged Shipments:If you receive a shipment that has been damaged, immediately notify the carrier, take pictures and report the situation to us so we can file a claim with the carrier. We will not reship the order nor give a refund.
We charge a nominal fee of $5.00 per box to all orders to cover packaging. This fee is included in the shipping charges that are calculated at checkout. We spend a lot of time packaging plant orders. This process also requires supplies that can be costly. These fees are an attempt to cover some of the excess labor and materials needed to insure that the plants do not get dislodged from their cells/containers. The methods we currently use to package plants have reduced damaged shipments to a rarity though they still occur much to our dismay.